Delivery, marketing and after-sales policy
Order fulfilment, marketing materials and warranty and returns policy are gathered in one place, so dealers can explain them clearly during quotation and delivery.
From order to after-sales
Once an order is confirmed, we prepare, ship and follow up on after-sales through the standard process. Milestones and lead times are confirmed with the order.
- 1
Order confirmation
Verify model, quantity and delivery details, confirm lead time and create the order.
- 2
Preparation and inspection
Prepare the order, complete factory inspection and check packaging.
- 3
Dispatch and logistics
Dispatch as agreed and share logistics information and arrival time.
- 4
Receipt and inspection
Check quantity and appearance on receipt; report any issue within the agreed window.
- 5
After-sales follow-up
Provide installation guidance and technical support for usage questions.
Marketing support for dealers
Marketing and technical materials are provided by partnership tier, supporting local promotion and delivery.
Product manuals and spec sheets
Product documentation and structured spec sheets covering both product lines, ready for customer conversations.
Installation and site documents
Installation points, door compatibility notes and site precautions.
Demo materials and samples
Samples and demo support by tier, for local solution validation.
Brand and promotional assets
Brand marks, promotional graphics and case materials, to be used under brand guidelines.
Technical training
Product and solution training materials to get dealer teams up to speed.
Warranty and returns policy
The structure of the policy is outlined below. Specific terms follow the documents shipped with the product and the partnership agreement.
Warranty coverage
Under normal use, the product body is covered by warranty; specific scope follows the warranty terms shipped with the product.
Warranty period
The warranty period is set by product line and runs from the factory or installation date, as agreed in the contract.
Returns and exchanges
Where a technical review confirms a product quality issue, repair or replacement is provided through the process. Damage from misuse, non-original packaging and cases outside the agreed scope are not covered.
Returns process
Submit a request with order details and a fault description → technical confirmation → return as instructed → processing and return shipment, with records kept throughout.
Delivery and policy questions
Below are questions commonly asked by dealers and buyers before partnering. Contact our team for anything further.
Partnership Team
contact@jikusecurity.com
Weekdays 09:00 - 18:00 (GMT+8)
Passive locks are powered by contact with the electronic key, NFC locks draw power by induction from the NFC module of a mobile device, and kinetic locks generate power from turning the handle or knob.
Most standard doors can be adapted directly. The installation approach is confirmed by door dimensions and bore specification, and our team can advise on compatibility.
Authorised scope is defined by country, region or province, and no additional dealer of the same tier is added within the term. Actual terms follow the signed partnership agreement.
Minimum order quantity is set by product line and tier; lead time is confirmed at order confirmation and dispatch follows the agreed method.
Product manuals, spec sheets, demo materials and installation training are provided to support local promotion and delivery.
Still have delivery or after-sales questions?
Contact our team about your project, and we will share information matching your region and scenario.